Certified Agile Service Manager (CASM)

Adopting DevOps and an agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organisations fully embracing DevOps and agile practices see a higher rate of revenue and profit growth and are more likely than their mainstream counterparts to grow their businesses at a faster rate.With Certified Agile Service Manager, you will learn about:What it means to “be agile”The Agile Manifesto, its core values, and principlesAdapting Agile thinking and values into service managementAgile concepts and practices including DevOps, ITIL®, SRE, Lean and ScrumScrum roles, artifacts, and events as it applies to processesThe two aspects of Agile Service ManagementAgile Process Improvement and Agile Process EngineeringBenefits for OrganisationsFaster time to marketHigher product qualityReduced risksFaster ROIHigher customer satisfactionBenefits for IndividualsRespond to changing business requirements with agilitySmaller, faster implementationEnhanced workflowShortened and amplify feedback loopsContinuous improvement and learningEXAMINATION INFO2LANGUAGES Open BookThis course has been developed by , based on PeopleCert’s DevOps Institute Official Training Materials with permission. This is not an official PeopleCert eLearning product, but developed by 1 World Training, a trusted PeopleCert Authorized Training Organization.Sample Certificate:  Categories: Certified Agile Service Manager, Devops Institute, E-Learning Tags: CASM, Certified Agile Service Manager, Certified Agile Service Manager (CASM) Self-Study, Self-Study