DASA DevOps Coach | Instructor Material

The DevOps Coach inspires teams and individuals with thought-provoking and creative processes. The core focus of the DASA DevOps Coach is to enable and sustain the DevOps transformation. The DevOps Coach drives performance and is a catalyst for change, for individuals, teams and the organization.DevOps Coaches comprehend the essence of DevOps and how to coach teams in adopting DevOps principles or overcoming challenges. DASA DevOps Coaches are familiar with various coaching models and instruments and are able to apply the best model for the organization and people at any point in time. The DevOps Coach has become a critical role in driving DevOps success and organizational performance as DevOps requires a cultural shift towards a new mindset, behaviors, and ways of working.Course InformationDASA DevOps Coaches within organizations make remarkable contributions on the ground in developing team members and teams into high performing teams with a new mindset, behaviors, organization, and a way of working. The objective of the Coach is to help teams develop their DevOps skills, knowledge, and behavior in order to rapidly become self-sufficient and fully leverage the benefits of DevOps.   Coaches promote and facilitate teams that make them more competent and fulfilled so that they are proficient to contribute to their organization and find meaning in DevOps adoption. As a coach, you help to speed up delivery in teams, create more transparency, and build a continuous improvement mindset. At the Organization level, you provide strategic coaching and help organizations achieve their transformational goals.   The DASA DevOps Coach program is designed to prepare professionals for working as an effective DevOps Coach. During this intense, activity-based course you become familiar with the characteristics and traits of a successful DevOps Coach, learn about DASA’s coaching model and apply the DASA DevOps Competence Model in teams and organizations.Target AudienceThe DASA DevOps Coach certification adds value to individuals involved in IT development, operations, or service management. It may be particularly beneficial to DevOps professionals with a history of helping organizations transition to DevOps – preferably guided by the DASA DevOps competency model. The DASA DevOps Coach certification target audience includes but is not limited to:Agile and Business CoachesBusiness AnalystsBusiness and IT ManagersDevOps Team MembersEnterprise ArchitectsExecutivesInformation ManagersProject ManagersLearning ObjectivesDASA DevOps Coach-certified professionals are able to:Recollect the knowledge of DevOps and connect the role of a DevOps Coach to the DASA DevOps Principles.Comprehend the mindset and role of a DevOps Coach.Understand the characteristics, structures, and life-cycles of DevOps teams and how to Coach them to high-performance.Use the GROW model as an effective tool during the entire coaching process.Discover and learn the art of “Feedback” and creating a feedback culture using various “Feedback” models.Understand DevOps transformation mastery.Distinguish the responsibilities of “DevOps Coach” and “DevOps Leader”.Understand that DASA DevOps Coaching is for continuous “Performance” and “Change” – and understand underlying the metrics.Apply skills, techniques, and mindset shifts and deep dive into inner and outer competencies focusing both on what you do, and how you are being.Understand and utilize coaching skills and knowledge to create high performing teams that are resilient, innovative, resourceful, and ready for their continuous improvements.Understand the 4 different key modes: Coaching, Mentoring, Facilitation & Consulting.Learn when, why, and how to apply the right mode.Apply learnings to build a business case and plan for the DevOps Transformation journey.Interpret the DevOps organizational goals and establish the critical role high performing teams have in this.RequirementsBasic familiarity with Agile, Scrum, and DevOps framework is beneficial but not required for the completion of this course.Course Agenda Module 0: Program OverviewDASA DevOps OverviewProgram ExpectationDASA DevOps Coach Program at a GlanceCourse Learning OutcomeExam DetailsModule 1: DevOps Journey – A Quick PreviewActivity – Recall DevOps FundamentalsActivity – IT Industry EvolutionTraditional, Agile and DevOpsImpact of Technology TrendsDevOps Coach & DevOps LeaderDASA DevOps – PrinciplesCase StudyModule 2: DevOps Coaching for Performance & ChangeActivity – Beer Distribution Game and Bullwhip EffectThe essence of DevOps CoachingDevOps Coaching – Key DimensionsObjectives and Key Results (OKRs)DevOps – Representative Value, Behaviors and Delivery MetricsContinuous Delivery Maturity LevelsPerformance Analysis QuadrantThe journey from Challenge to ImpactOrganizational Journey of ChangeActivity – Baselining Your Metrics & Team EngagementModule 3: Being a DevOps Coach Competency FrameworkCoaching FrameworkCore Skills for a DevOps Coach – Contracting, Presence, Listening & QuestioningActivities – Contracting, Experience Listening, Questioning Stakeholder Management CommunicationInfluencing Mode of Operation of a DevOps Coach – Coaching, Mentoring, Facilitation, ConsultingThe Switch – Coaching, Mentoring, Facilitation & ConsultingFeedbackModule 4: Team CoachingDevOps – Organization and TeamsDevOps – Team DevelopmentRole of a DevOps Coach in building DevOps OrganizationGemba WalkDevOps – Team CoachingDevOps – Team Coaching in ActionModule 5: DevOps Coach Transformation JourneyActivity – Preparing & Planning for DevOps TransformationDeveloping the Business Case and Map Costs to ValueModels DevOps AssessmentsDevOps Transformation & RoadmapImplement DevOps Gap findings – Culture, Organization, Process, and AutomationFocus on Continuous ImprovementSustain the transformed State Categories: DASA, DevOps Coach Tags: dasa, DevOps Coach, Instructor Material