ITIL® 4 Drive Stakeholder Value (DSV)

This specialist module is for IT professionals who are responsible for managing and interfacing with stakeholders, and fostering relationships to gain value realization. DSV is beneficial to those who design or manage customer journeys and experiences, and manage customer demands and expectations.ITIL® 4 DSV will help you to:Effectively manage key stakeholdersBuild trusted relationshipsShape customer demandOptimize user experience and customer experienceEmbed effective design thinking.This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL® 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.ITIL® 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.Request a personalized quote or invoiceLearn about Free ITIL®4 Training Sponsorship available for certain members of United States Military Departments and ServicesCertification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value SKU: ITIL4DSV-Ex-2 Categories: Exam Voucher with Take2, ITIL® 4 DSV Tags: ITIL® 4 DSV, ITIL® 4 Specialist: Drive Stakeholder Value