ITIL® 4 Practitioner: Monitoring and Event Management

The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report, and respond to selected changes of state identified as events.The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels maximizing value from this practice area.ITIL 4 Practitioner: Monitoring and Event Management enable professionals toDetect early warnings of IT service interruption or degradationImprove IT service availabilityProactive or early detection of incidents and problemsUnderstand service healthBoost availability and performance reportingReduce the cost of outages and a reduction in ‘firefighting’-style approaches to incidentsRaise the visibility of and manage dependencies that impact service value stream performanceMeasure, assess, and develop the Monitoring and Event Management practice capability in their organization by using the ITIL Maturity ModelPrerequisites:An ITIL 4 Foundation certification is a pre-requisite for studying Monitoring and Event ManagementExamination format:20 questionsMultiple choice13 out of 20 marks required to pass (65%)30 minutesClosed book Categories: Exam Voucher with Take2, ITIL ®4 MEM Tag: ITIL 4 Practitioner: Monitoring and Event Management