ITIL® Foundation V5 – Virtual Live Online

ITIL Foundation (Version 5)Build a solid foundation in digital product and service management with ITIL Foundation Version 5. This certification introduces the essential concepts, principles, and practices required to deliver value throughout the entire product and service lifecycle in today’s dynamic, AI-driven environments.An Industry-Recognized CertificationDemonstrate your ability to manage digital products and services effectively in fast-paced modern environments. This certification validates your capability to handle critical responsibilities within digital service management.Employers’ Preferred CredentialShowcase your expertise in managing digital products and services, positioning yourself as a highly desirable candidate in today’s competitive job market.Unlock New Career OpportunitiesDevelop in-demand skills that enhance your daily work, accelerate professional growth, and open doors to a wide range of rewarding career opportunities worldwide.What You Will LearnCore concepts of digital product and service managementValue co-creation between service providers and customersThe four dimensions of service managementThe ITIL Value System and guiding principlesProduct and service lifecycle managementITIL management practices and continual improvementValue stream mapping and service delivery optimizationKey BenefitsGlobally recognized IT service management certificationSuitable for professionals at any career stageEnhances skills in managing digital products and servicesOpens opportunities for IT service, operations, and management rolesITIL Foundation (version 5) syllabusModule 1: Key ITIL Terms and DefinitionsProduct and Service ManagementExperience, Strategy and TransformationService OfferingsValue Co-CreationService RelationshipsModule 2: ITIL Four Dimensions of Product and Service ManagementIntroduction to the ITIL Four DimensionsInternal and External FactorsModule 3: ITIL Product and Service LifecycleIntroduction to ITIL Product and Service LifecyclePurpose and Scope of Lifecycle ActivitiesModule 4: ITIL Value SystemComponents of the ITIL Value SystemITIL Guiding PrinciplesGovernanceValue ChainManagement PracticesITIL Continual Improvement ModelModule 5: Value Stream Identification, Mapping and ManagementKey Concepts of Value Streams Mapping and ManagementApplication of Value StreamsPurpose of Value Stream MappingModule 6: ITIL and Artificial IntelligenceIntroduction to Artificial IntelligenceITIL AI GovernanceModule 7: ITIL and Other FrameworksITIL and DevOpsITIL and PRINCE2Exam Details40 multiple-choice questions60 minutes durationClosed book examPassing score: 65%Exam language: EnglishCertification RenewalKeep Your Certification CurrentMaintain your certification through PeopleCert Plus membership by logging Continuous Professional Development (CPD) points from everyday professional activities.Additional Renewal OptionYou may also renew your certification by completing another course from the same product suite and successfully passing the related exam before the renewal deadline.Certification renewal: Every 3 yearsCPD requirement: 60 CPD pointsThe ITIL Foundation (Version 5) certification is an excellent starting point for professionals looking to build expertise in modern IT service management and advance their careers in the digital services industry. Categories: ITIL®, ITIL® Foundation v5 Tags: itil, ITIL® Foundation (version 5), Live Online