ITIL® Service v5 Virtual Live Online.

ITIL® Service v5The certification gives you the skills to design, deliver, and continually improve resilient, high-performing digital services. With structured guidance across the full lifecycle, you’ll learn to manage service relationships, optimize service levels, and drive measurable customer outcomes.Why Choose ITIL® Service v5?Industry-Recognized Certification – Prove your ability to deliver and improve digital services end-to-end.Employers’ Preferred Choice – Stand out with certified expertise in service management.Career Growth Opportunities – Gain in-demand skills to accelerate your career worldwide.Globally Recognized – Suitable for professionals at any career stage.What You’ll LearnDigital Products & Services – Understand how services support value and performance.Value Co-Creation – Learn how services enable collaboration with customers and stakeholders.Experience-Led Quality – Apply human-centered design to improve service perception and outcomes.Resilient & Adaptable Services – Build sustainable services that respond effectively to change.Strategy Alignment – Connect organizational goals with consistent service performance.Continual Improvement – Use evidence-based decisions to increase value and reduce waste.Governance & Innovation – Ensure compliance while enabling responsible innovation.AI-Enabled Service Delivery – Enhance service capability with AI and automation.Skills You’ll GainValue-driven service managementExperience-led service improvementContinual improvement capabilityITIL Service (Version 5) Syllabus:Module 1: Digital products and services Introduction to digital products and servicesThe digital product and service lifecycle management activitiesModule 2: DiscoverKey concepts and practices of the ‘discover’ activitySteps and outputs of the ‘discover’ activitySuccess factors and metrics of the ‘discover’ activityModule 3: DesignKey concepts and practices of the ‘design’ activitySteps and outputs of the ‘design’ activitySuccess factors and metrics of the ‘design’ activityModule 4: AcquireKey concepts and practices of the ‘Acquire’ activitySteps and outputs of the ‘Acquire’ activitySuccess factors and metrics of the ‘Acquire’ activityModule 5: BuildKey concepts and practices of the ‘Build’ activitySteps and outputs of the ‘Build’ activitySuccess factors and metrics of the ‘Build’ activityModule 6: TransitionKey concepts and practices of the ‘Transition’ activitySteps and outputs of the ‘Transition’ activitySuccess factors and metrics of the ‘Transition’ activityModule 7: OperateKey concepts and practices of the ‘ Operate’ activitySteps and outputs of the ‘ Operate’ activitySuccess factors and metrics of the ‘ Operate’ activityModule 8: DeliverKey concepts and practices of the ‘ Deliver’ activitySteps and outputs of the ‘ Deliver’ activitySuccess factors and metrics of the ‘ Deliver’ activityModule 9: SupportKey concepts and practices of the ‘ Support’ activitySteps and outputs of the ‘Support’ activitySuccess factors and metrics of the ‘ Support’ activityModule 10: The ITIL Product and Service LifecycleManaging the end-to-end lifecycleITIL, AI and other frameworksExam EssentialsFormat: 40 multiple-choice questionsDuration: 90 minutesOpen Book: Yes*Passing Score: 70%Language: EnglishCertification RenewalValid for 3 yearsRenew with 60 CPD points or by completing another course in the suitePeopleCert Plus membership offers the easiest, most cost-effective renewal option Categories: ITIL Managing Professional, ITIL® v5 Tags: ITIL v5, ITIL V5 Managing Professional, ITIL® (version 5), Live Online