ITIL®4 Create Deliver and Support (CDS)

This specialist module is for IT practitioners and leaders who design and manage the delivery and support of IT-enabled digital products and services. CDS helps professionals who are responsible for service delivery, including development, deployment, and monitoring and support, and assuring that services are delivered and supported according to agreed levels.ITIL®4 CDS will help you to:Improve existing processesEffectively manage IT teamsOptimize value streams and workflowsAlign digital services with business strategyImprove how services are developedIntegrate new technologiesEmbed Lean, Agile, DevOps ways of working.ITIL®4 is an evolution from ITIL v3 and ITIL Edition 2011, providing a practical and flexible transition that allows organizations to adopt and adapt the new ways of working required by the modern digital world.The ITIL®4 foundation was launched in 2019 and it brings ITIL up to date by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.ITIL®4 Specialist: Create Deliver and Support (CDS) is one of the four modules which go together to make up the ITIL® Managing Professional learning path.Why take this ITIL®4 Create, Deliver & Support training?CDS will provide you with the skills and knowledge to:Adopt the ITIL practices to enable working methods aligned to the entire IT function and wider business strategyImprove how services are developed and how users are supportedBuild strong and effective strategic direction and break down siloesUtilize ITIL practices to effectively measure service performance and improve efficiencies across teams, value streams and workflowsLearn how to plan and manage resources into effective value streamsIntegrate new technologies across the value chain, including robotics, AI, machine learning and advanced analytics; and continually evolve as new innovations emergeUse the ITIL guiding principles to establish a universal approach to work across multiple methodologies and frameworks, including Agile, DevOps and SHIFT LEFTWhat will you learn?The course has the following learning outcomes:Understand how to plan and build a service value stream to create, deliver and support servicesUnderstand concepts and challenges across the service value systemUnderstand how to use a ‘shift left’ approachKnow how to plan and manage resources in the service value systemUnderstand the use and value of information and technology across the service value systemKnow how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streamsKnow how to use a value stream to design, develop and transition new servicesKnow how to use ITIL practices to contribute to a value stream for a new serviceKnow how to use a value stream to provide user supportKnow how ITIL practices contribute to a value stream for user supportKnow how to create, deliver and support servicesKnow how to co-ordinate, prioritize and structure work and activities to create, deliver and support servicesUnderstand the use and value of various concepts across the service value systemCourse approachThis course is delivered in a classroom setting using a case study and exercises that are designed to enhance the participants’ understanding of ITIL® 4. Participants who have completed this course, and have done some self-study, are suitably prepared to take the associated ITIL® 4 CDS exam.Course materialParticipants will receive an ITIL® CDS classroom workbook containing all of the presentation materials, course notes, case study and sample exams.Duration24 hours (3 days)Who should attend this ITIL® 4 Create, Deliver & Support training?This course is aimed at individuals who are continuing their journey in service management, such as ITSM managers and aspiring ITSM managers, ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to develop their knowledge further.PrerequisitesFor this course, you are required to have obtained your ITIL® 4 Foundation certificate.You will need to provide us with a copy of this certificate upon registration to take this course.Certification: On Passing Exam you become, ITIL® Specialist: Create Deliver and Support SKU: ITIL4CDS-Ex-2 Categories: Exam Voucher with Take2, ITIL® 4 CDS Tags: Best value, itil 4 cds