ITIL®4 Practitioner: Service Request Management

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management practice.This course will help you to:Establish clear and structured patterns and methods of workingReduce costs associated with request handling and fulfillmentAchieve realistic fulfillment expectations and higher resulting levels of user satisfactionFulfill SLAs with service consumersImprove standing or reputation with the service consumer due to higher service quality and clear user expectationsMeasure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.PrerequisitesAn ITIL 4 Foundation certification is a prerequisite for studying Service Request Management.Examination Format:20 questionsMultiple choice13 out of 20 marks required to pass (65%)30 minutesClosed book. Categories: Exam Voucher with Take2, ITIL 4 Service request Tag: ITIL4 Practitioner: Service Request Management