ITIL® 4 Practitioner: Incident Management

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operations as quickly as possible.The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.This course will help you to:Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational designMonitor and review the work of teams that handle and resolve incidentsCoordinate manual work with incidents, especially those involving multiple teamsEnsure sufficient awareness of the incidents and their status across the organizationConduct regular incident reviews and initiate improvements in the incident management practice, the incident models, and the incident handling proceduresMeasure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.PrerequisitesAn ITIL 4 Foundation certification is a prerequisite for studying Incident Management.Examination format20 questionsMultiple choice13 out of 20 marks required to pass (65%)30 minutesClosed book. Categories: Exam Voucher with Take2, ITIL4 ® IM Tag: ITIL® 4 Practitioner: Incident Management